Thanks for the personal note. Tony was great to deal with and great help. Obviously an enthusiast. As I told tony I wish I found you guys earlier, from now on I won't deal with anyone else. Great service, competitive pricing. What more could I ask for!
- Fionn O.

Your service has always not only been 1st class but the top of the line as well. In fact, I am wearing one of your Fantasy World Hobbies Tee Shirts right now sending this to you. I highly treasure it as I won it as a prize at one our club races...
- Gene S.

Thanks Dave! Have always had great customer service every time I've called and ordered, or just called for advice on something. Today's order went very smooth as usual, and I actually made a new 'Paisan' friend. Again, thanks for such great service and such a wide variety of great slot car 'stuff' to choose from.
- Joe Berlingieri Warwick, NY

Thanks a lot for the can do attitude and the concerted effort you have made to help me out. I appreciate the great customer service from all the way around the world.(S. Africa) I only wish the stores around here would have at least some of the customer service Fantasy World Hobbies has shown. My entrance into the RC planes world has been made a good one after having received such a "lets sort out the problem" approach. Once again,thank you.
--Regards, Lawrence

I have always been happy with your service and this time is no exception! This order is for my Grandson's birthday. Thanks for your always great service.
- Dan Miner

I wanted to thank you for taking the time to work out this whole thing. You were patient and generous, a rare thing around the Holidays...actually ever. Anyway, received the PayPal transaction back, thank you for that! I'll do my best to spread the word about your hobby shop, Love the way you do business! When we are ready to make an "Intended" purchase, you can bet it will be through your company. Thanks again and Merry Christmas!.
-Anne

Dave: All 3 of my orders you sent out were delivered to me today, safe & sound. Thank you for sorting out my account during the computer change over at you're end, and getting it correct, as that means you folks are concerned about you're company reputation and taking care of the customers. Thanks a lot. Merry Christmas.
-Garold

My friend just arrived from the US and I got the package. Once again, thank you very much for being such a good dealer!! It has been a pleasure to be your client for so long. Merry Christmas and an excelent 2012 for all of you!!.
Best regards, Marcio

Thank you for being such a good dealer! I always have a short window in the US and you have never failed to accomplish with the delivery time. I wish you all the best! My Christmas will be very nice with this ninco set. For sure I will expand it, and to do so I will count on you again! Merry Christmas for all of you..
Very satisfied customer,Marcio.

Your website is vastly superior to Scalextric's own site for their products.
Jerry Oleson

Dave,
Your support and personal service is incomparable. Every order I have ever made (and I have made many) has been delivered flawlessly, and with professionalism. You have no peers in the industry.

Thanks,
- Steve

You guys are unbelievable, ship on the 23rd and I get it on the 25th, clear across the US? Wasn't expecting until Monday.

You guys rock
- Ken

Dave,
I have raced slot cars for a long time, but it has never been so easy to buy parts as it is with Tony. Love the prompt service and knowledge. Tony BYU spanked you guys.

John Murdock
Litegrip LLC

Thanks Fantasy, you are my go to first parts and slot car store. I really appreciate your great customer service.

Joe F. from Roseville, CA.

WOW you guys are fast! thank you.

Steve

I have never visited this store but I use their mail order web retail service regularly and have been very pleased.

Yes the prices are good and they offer shipping deals, but the real reason to order from Fantasy World is the top notch customer service. Put simply- their service is the model for how small businesses should treat their customers.

Give them a try and you will see what I mean!

Mike B. from Gurnee, IL

Dave,

I enjoy doing business with Fantasy World quite a lot- the web ordering is smooth and easy to use. Your recent addition of PayPal payments is great too.

I wanted to give a "thank you" to your customer service department- they are the model of what a small business should provide to their customers. In the unlikely event that I have a question or issue that needs to be worked out, FW customer service handles my request immediately and I have always been satisfied.

MG Brown

To all the warehouse folks -
Thank you so much for your continued prompt service. Because of this, I always try to purchase my slot-car supplies from Fantasy World. Thanks so much!

Rob

As I put in my order , Tony and I had a great talk about slots in general, but in that time my order was boxed and put out in about 5min time, Now that's service. Always good to have good people to talk shop and get what I want! He is one of the GOOD GUYS to deal with always, so go buy some SLOTS BOYS!

steelbrian

Hello Jason, Thank you for the phone message you left the other day. Simple things like that make Fantasy World so great to deal with! You folks have always treated me very well, responding quickly to my online orders and with shipping that is amazingly fast! Not to mention the great prices you have on a regular basis! In addition Tony is always there to suggest tested and proven modifications, or set up cars and parts, and to just plain answer any and all questions! Thanks again to everyone at Fantasy World Hobbies!

Bill Bostic

Hey Guys,

A quick note of THANX for excellent advice/service re: orders 32274 and 32278. First order placed Sunday and I "shoehorned" a second order on Monday after realizing that I could probably use some additional stuff. Didn't catch the name of the gentleman that helped with the second order, but he said if you get the second order placed "right away" I'll ship it with first order with no additional shipping. Both orders arrived today! You guys are GREAT...KEEP UP THE GOOD WORK!!

Clarke

I had some confusion when checking our online with this order. I called immediately after placing this order and was checking on the progress this evening. Super job. Everything seems to be good. Gift certificate was applied and I got the free shipping. I've always had great service from Fantasy World Hobbies. Thank you very much for being reliable, responsive, available and a stand up, go to source.

David Dungan

I was very impressed with slot car Tony. His knowledge and patience were so helpful in getting the right stuff. I'm looking forward to doing business again with your company.

Al Crosby

Dave,

I want to thank you and Fantasy World for the great service and deals I have received the last few years. You guys are the best!!! Tony is great for tech info, and he is just a great representative for your store overall!!! I have had nothing but excellent service and products from your company!!! Thank you again!!!!

Bill Bostic

My Buddy Dave !!

Dave, your service and knowledge of products and applications stands above the rest. Not to mention your inventory selection, fast shipping, and availabilty of products. Tony in customer service is also very helpfull. I can call while on the website and he walks me through product purchases which is comforting when unsure of a products specifics...

Thanks again for all that you and your staff do.

Rich E Rich

I am rather new to the hobby. I started with Clark Mossman a little over a year ago. Being a loyalist I made almost all of my retail purchases from him. Since his departure, I have shopped around a bit. Your operation is by far the best I have found. Your inventory and operation management is top of the line. Your customer service is exceptional. Understanding the balance between profitability and customer service is a valuable skill. From this customers view point, you are doing a great job.

Roger (Ramjet)

Fantasy World is the best in the business! I've made several purchases from them and have never been disappointed with the merchandise, service, packaging, or shipping time. Great, helpful folks to work with to sort out any problems. I plan on shopping here for a long time to come and drag as many others with me as possible. Thanks gang!

Patrick

I bought my first car from Fantasy World Hobbies. They are located in Washington but I bought it online. I bought the Spirit Peugeot 406 Coupe "Mardi Gras" car. This post is about the service I received on a phone call to Fantasy World. I called about some information on spare parts for the car and Tony helped me out immensely. Tony answered all my stupid questions and even asked many of his own to make sure I got exactly what I was after. The shop didn't have the exact tires I was looking for and he was kind enough to give me a set of his tires. That kind of service is something most places don't offer when you are face to face with them in their store. I am already planning my next purchase from Fantasy World Hobbies and will definitely be giving Tony a call again.

Robert

Your website is by far the best when it comes to Slot Cars. Keep up the great customer service!

Mike

Thanks again for the prompt and professional service. I greatly appreciate the excellent effort that went into the packaging to make sure the car arrived here in Australia in the same condition as it left the US. Look forward to placing my next order.

Mark

I have always gotten good service from Fantasy World Hobbies. Bought my first set from your store about 4 or 5 years ago now and have close to 60 cars. Keep up the good work.

Arrold

I ordered a car from your store for my digital 132 set. The man I talked to was so knowledgeable about the hobby that I will definitely make Fantasy World Hobbies my go to store from now on. Again thank you for your great customer service, it means a lot to have people who know what they are talking about, especially since I am just getting back into the hobby.

Thank you,
Joe

I work in retail management and am a firm believer that excellent service deserves commendation. You guys don't strive to be the fastest and the best, YOU ARE the Fastest and the Best!

Thanks again and keep up the good work
Tracy

I enjoy this great hobby of slot car racing, you guys at Fantasy World are the reason. I've been a steady customer for a few years now, and your website is one of the easiest to browse and find what we customers need. I also appreciate the quickness of your ordering department in filling our orders.

The thank you card I received with my last order is my reason for this e-mail, but more important is my confidence in you to keep me and my racing club supplied with cars and parts that we need.

I have a club of five members, and we race every Thursday night. We have all purchased cars and parts from your store, and we are all pleased in doing business with you.

Take care and remember you keep us racing.
A loyal customer,
Lenny G.

Wow, received the Scalextric cars in three days to Texas! Very friendly phone conversation with staff. Most importantly, mint condition items with factory bubble wrap intact. You have earned by business for all future orders.

Thanks Buddy Dave!
Darren H.

I would just like to thank you guys for the great Costumer Service from Fantasy World Hobbies helping me to find the right tires for the new SCX UPS Porsche last week. You guys are awesome.

Roberto

My order arrived this week safe and sound. Please thank Tony for packing the current Avant Slot chassis, and for making sure my orders are accurate every time. Fantasy World is the best!

Van

Regarding hearing the good stuff and employees going the extra mile - Tony called me this weekend to confirm that I indeed wanted two copies of the same car. I had placed two orders with you, and the same car appeared in both orders.

Tony called my house to confirm that I indeed wanted two of the same car, and that I had not accidentally ordered the same car twice. That was very thoughtful of Tony, and I very much appreciated the call.

I have purchased numerous cars from you over the years. I find your website very well laid out, making it easy for me to find the products I'm looking for, and I very much appreciate your attention to customer service.

Thank you very much, and keep up the work.
Victor

I have always recieved the best of customer service at Fantasy World Hobbies. You have become my "Go To First" choice when I am in need of parts for my hobby.

Joe F.

You're still the best in the business as far as I am concerned. Thanks for you great service each and every time I have an order.

Don

I want to thank all the people that worked my order. I really appreciate your sincere and quick response and will recommend your company to my friends, especially because you do have everything in inventory.

Ed

As a new customer, I am very pleased in how my experience with Fantasy World Hobbies carried out! I was very pleased in the customer service that I received, someone is doing a great job! My order was taken care of immediately, and I received my car just a couple of days later due to the fast processing of my order! I was concerned about receiving my product in Mint condition, and while opening my package I noticed the package was packed very well, and I received my Slot Car in Perfect condition! It is obvious to me that your store realizes that a customer can be lost in seconds! Thanks for a great experience, I will be a returning customer!

Thanks again! 
Rob

I found you guys on the internet and was impressed with your website. I am more impressed with Tony & your crew at Fantasy World Hobbies every time I talk to them. They have been wonderful & very helpful every time I call. They have helped me save time & money at every turn & hurdle that I have encountered. They have coached me through buying great cars for my 9 year old daughter and my 3 year old son, which was his favorite Christmas present. They have given me cheap material suggestions that have allowed to expand our track 3 times and build a model of a local swimming hole and mountain set-up that everyone loves and brings back great memories every time we race. Tony suggested the styrene from scratch book from your store and we are working on our first building. Everyone that I have talked to has helped me to maximize my families experience with this new hobby and prevented me from making rookie mistakes.

Thank you again,
David

Just wanted to say thank you for the excellent service that you provide me when i order cars or parts from you & the great deals & great pricing. I can always count on my orders arriving on time when ordering from you. keep up the great work!

Aloha, 
Alex